Refund policy

Leadsprig is pay as you go: you top up a prepaid balance, and each email sent is charged from it. There is no subscription, so nothing renews and there is nothing to cancel.

1. What we refund

• If you ask within 14 days of a top-up, we refund the part of that top-up you haven't spent.
• Money already spent on sent emails isn't refunded.
• The free starting balance has no cash value and isn't refunded.

2. How to ask

Email hello@leadsprig.com from your account's email address within 14 days of the top-up, or reply to the receipt you got from Paddle. Refunds go back to the original payment method, usually within 5–10 business days depending on your bank.

3. Who processes payments

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders and handles payment-related questions and refunds.